Client Spotlight: How Offshoring Helps RWK Accountancy Grow Their Clients’ Businesses

In this edition of our Client Spotlight, Director Robert Koch of RWK Accountancy discusses the struggles they initially faced and how offshoring eventually helped them steer their firm in the right direction.

Small businesses face several challenges that can hinder success. Unless business owners find a more efficient way to deal with day-to-day operations, it might take a lot of time before they experience growth.

A survey conducted by the Chamber of Commerce and Industry Queensland discovered the many challenges small businesses face. These include productivity and processes. Small businesses need to get the most out of every minute and every resource spent. They need to be productive to ensure profitability. Another essential issue business owners need to address is streamlining processes to ensure they are spending the right amount of time and energy on things that will actually contribute to their growth.

One simple way to address this is outsourcing.

That’s exactly what RWK Accountancy did to help their small business clients achieve the growth they need. Based in Western Australia, RWK Accountancy mostly deals with small businesses. The company doesn’t have a niche client and is focused on helping clients grow and improve their business.

What is RWK Accountancy?

RWK Accountancy has two offices in Western Australia. Most of what they do is book keeping. Robert believes that everything stems from efficient bookkeeping. If done properly, everything that follows will become simple.

They recognise the need to scale up this part of the business but they were unable to find the suitable people to fill in this gap in Australia. The Outsourced Accountant was able to connect them with the perfect people and it has been a great experience for the company so far.

 

client spotlight - robert koch

Integral part of the company

It’s crucial in any organisation to have a highly engaged team because that is synonymous to a highly productive team. RWK Accountancy has only been with TOA for less than a year but the staff they have now already plays an integral role in the firm.

 

“We started probably about 15 months ago and actually stopped at one point because we didn’t have robust enough processes. We started back again about six months ago and put on two people over in the Philippines and they seem to be working really well for us.”

 

While there wasn’t much doubts with outsourcing, the company initially encountered missteps because they didn’t have enough robust processes to train their staff and get them to accomplish the required tasks, so they had to stop. Eventually, they decided to give it another try and hired two people from the Philippines.  

Even though they’ve only been with TOA for less than a year, the company is delighted with the performance of the team. According to Robert, they are very engaged. And while they haven’t been used to their full potential just yet, the firm is confident that the team can and will perform extremely well.

Ready and hopeful for improvement

Communication is an integral factor in establishing a good working relationship in any organization, which is why the company makes sure to conduct Skype meetings to touch base or greet someone a happy birthday. According to Robert, this is something they will continue working on to ensure every team member has a clear understanding of their expectations in terms of the roles they play.

While it’s a little bit difficult, he believes it’s all good, especially since they’re still in the early stages. And as the company continues to grow over the last 18 months, the outsourcing team, which takes care of the most important element: bookkeeping, continuously does a tremendous job in providing consistent results that will benefit the company in the future.

 

As we bring on more and more clients we’ll put more and more people on. These girls will be able to train them up the way that we want the staff to be working in the future.”

 


If you have capacity restraints, are looking to scale your firm, or just want to know what is possible with outsourcing, contact our local industry experts specialists for a consultation today at 1300 896 522.


Client Spotlight: How Offshoring Pushes Sky Accountants To Rapid Growth

Looking to be scalable, to get leverage and eventually build a business that can run without the owner, Sky Accountants was one of the first firms to give outsourcing a try and later on embrace it because of its great benefits and the opportunities it brings.

Key takeaways from this interview:

  • What made Jamie decide to outsource dedicated staff
  • The performance of his offshore team, and his future plans for them
  • The benefits that Sky Accountants has gained for investing in training
  • What were Jamie’s fears and doubts when starting to outsource
  • What Jamie has realised when he started to build an offshore team in the Philippines
  • How has The Outsourced Accountant (TOA) helped Sky Accountants through outsourcing
  • The benefits that Sky Accountants gained through outsourcing
  • Jamie’s advice to accounting business owners

 

It’s always been a positive experience, an affirmation of our business’ vision and values when we connect with our clients and learn about their outsourcing journey and successes, which for us is reflective of our own success as well.

Today, the spotlight is on Jamie Johns of Sky Accountants, one of the first firms in our clientele list to embrace outsourcing. Jamie provides us with some valuable insights into his outsourcing journey, his doubts when he started outsourcing, and some pro tips for business owners who are looking to grow their firm. These and more below in our excerpts from our interview with him.

Meet Jamie Johns, CEO of Sky Accountants

Jamie, an entrepreneur at heart, started ‘Sky Accountants’ from his home office. He specialises in helping business owners ‘build a business that can run without them‘. Sky Accountants deliver on this promise to guide individuals and businesses to success via the most efficient processes and proactive business partnerships.

Jamie has five full-time dedicated outsourcing staff in Clark, Philippines. Donita and Jacqueline are accountants, Kimberly and Jesille are bookkeepers, and Adrian is a marketing specialist. As the business grows, Jamie is looking to expand his offshore team at TOA next year with another three or four.

In the early stage of his outsourcing journey, Jamie needs to train his offshore team with Australian Tax, computer systems etc. Creating a domino effect where training one person can help train other people to do the things that are needed to do. The process becomes a lot easier as they go further and eventually their persistence on training paid off. “If you stick to it and have persistence, you’ll get the rewards,” says Jamie.

But, how did it all start?

Sky Accountants And Their Outsourcing Journey

To be scalable and to get leverage, these are Jamie’s main reason to outsource. In a global economy where borders don’t necessarily matter anymore, Sky Accountants is one of the first firms to embrace the opportunities that other countries could bring through technology. They are quick and smart to recognise that outsourcing is a natural part of it.

 

“Any successful business owner has to realise that the world is smaller and border don’t necessarily matter anymore. It’s important to embrace the opportunities that you’ve got with other countries and come together and do your best.

Jamie Johns

 

Like everyone else, Jamie had his own sets of doubts and challenges when he started outsourcing.This includes communication, quality of work, speed, turnaround time, and other common fears in a business. But once they started operating and adding staff to the team, it just got easier especially with the use of the right technology. Sky Accountants learned to overcome these fears in the process.

 

Offshoring challenges

 

Now on his third year with TOA, Jamie couldn’t be happier with his offshore team and their valuable contribution to Sky Accountants. When talking about his offshore team in the Philippines, Jamie is keen to answer “They’re all totally enthusiastic. They’re always great to deal with, and very positive. Their productivity is great and I couldn’t speak more highly of them.”

With the business growing, the longer that they work with their staff and the more they train them, the smarter and more efficient they become. It’s a win-win for both Jamie and his offshore team and their clients for providing the best accounting services.

How has TOA helped Sky Accountants

Jamie specifically highlighted three of the main benefits Sky Accountants has gained through outsourcing with the help of The Outsourced Accountant, “The team that Nick has put around himself both here and in Australia is excellent and they’re always open to feedback and improving their business. They’re always approachable and you always get timely responses.”

According to Jamie, having a team offshore is like having a team locally. You implement the same process, you treat them as part of the team and you unite the business and paint the future where you want to take it like with any other team members. That’s how he treats and values his team offshore. “They’re all part of a larger strategy to grow our business and it’s a global economy,” he added.

 

TOA helping businesses

 

If you’re an accountant, a business owner, or an adviser who is considering to invest in this space to achieve business efficiency, profit, and growth, here’s Jamie’s advice for you:

 

“When you start doing outsourcing, it’s important to get your structures and processes right. You need to systemise your business, you can have how-to videos and all sort of things but the biggest aspect in making it structured and all the workflow process.

Jamie Johns

 

This is just one of many client success stories at The Outsourced Accountant, where we pride ourselves on establishing a strong working relationship with our clients as a key method of delivering outstanding results each and every time.

 

Watch his full client testimonial video above.

 


If you have capacity restraints, are looking to grow your firm, or just want to know what is possible with outsourcing, please contact our local industry experts specialists for a consultation today at
1300 896 522 or click here to book an appointment.


Client Spotlight: How Outsourcing Allowed LPR Advisory To Scale and Grow

Struggling to find high quality staff, Ryan came across a friend who had tried outsourcing and had a lot of success. He then looked into it and gave it a try. Having a team offshore forced LPR Advisory to procedurise and systemise their business which uncovered a lot of inefficiencies with how they do business.

Key takeaways from this interview:

  • His firm’s struggle in looking for good quality staff and how he is able to find a good one
  • What made his firm decide to outsource
  • The “unseen help” of outsourcing in terms of quality of work
  • The offshore team’s performance and his relationship with them
  • The benefits of embracing outsourcing
  • His insights into the current accounting landscape

Today, the spotlight is on  Ryan Addinsall of LPR Advisory. Ryan provides us with wonderful insights into his journey to the outsourcing space, what drives and inspires him in this industry, his hesitations and expectations, and the benefits he gained in deciding to outsource. These and more below in our excerpts from our interview with him.

Meet Ryan Addinsall

Ryan Addinsall is the Director of LPR Advisory, an accounting and advisory business in Sydney, Australia founded in 2003. LPR Advisory focuses in assisting small to medium-sized businesses in streamlining their accounting compliance and systems to work on their growth and improvement.

Ryan has two dedicated outsourcing staff in Clark, Cindy and Jessica, whom are very highly engaged in their roles. From their initial Skype interview, Ryan and his team have developed a great connection and have nurtured this throughout time. Ryan got to spend a week in the Philippine office to personally train Cindy and Jessica. When he got back to Australia, the training and mentoring didn’t stop. That’s how they were able to build a great working environment that is happy, growing, and positive.

But, how did Ryan and the LPR Advisory get into the outsourcing space in the first place? Here’s how it started.

LPR Advisory’s Outsourcing Journey

Getting advice from an independent advisor or a firm with outsourcing experience often is a good choice. This is how it worked with Ryan and the LPR Advisory.

Ryan was struggling to find good quality staff for his business, so when came across a friend who had tried outsourcing and had a lot of success, he looked into it and gave it a try. Through a qualified referral, he got in contact with The Outsourced Accountant (TOA), and the journey started.

 

“We’re struggling to find good quality staff to do a lot of the bookkeeping and accounting roles for our business.”

 

Ryan found the skill level of his dedicated staff a bit strange, at first. Contrary to what is expected, where he usually finds fresh graduate accountants with university qualifications, Cindy and Jessica, who are now part of LPR Advisory’s staff with The Outsourced Accountant, have had quite a lot of experience. He was amazed by the number of companies they have worked for, both for private firms and for the government.

Through a series of training and development courses, both Cindy and Jessica were able to apply their accounting knowledge and experience to the Australian Tax System, and from there, they just continue to grow and become very well-versed in the local tax practices. They got up to speed with the clients very quickly and they’ve been performing really well.

The Offshoring Benefits

Because the team is offshore, LPR Advisory was forced to procedurise and systemise their business which uncovered a lot of room for growth. “It actually uncovered a lot of inefficiencies in the way that we run the business. It forced us to procedurise and systemise the business which then had the effect of actually improving the business a lot and allowing us to scale and grow” says Ryan.

 

Benefits of Outsourcing

 

Whatever might be holding you back, innovative entrepreneurs can always benefit from the success stories of those who had done it.

That positive perspective often unfolds things you didn’t see or realise were possible. “It’s really opened up our eyes to the possibilities. We don’t know how it’s going to work and where it’s going to end up but it turned out for the better. It gives you that positivity and the confirmation that when you don’t know what’s around the corner, you’ve got to give everything a try. So yeah, it’s been fantastic,” Ryan added.

 

“One of the things I’ve really enjoyed is the remote which technology these days and the ability to be able to connect so easily through video conferencing and things like that … it’s a whole new way of doing business. It’s the future. 

Ryan Addinsall

 

This is just one of many client success stories at The Outsourced Accountant, where working with our clients as partners is a key method for delivering outstanding results each and every time.

 


If you have capacity restraints, are looking to scale your firm, or just want to know what is possible with outsourcing, please contact our local industry experts for a consultation today at 1300 896 522.


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