SMAC Convergence & Its Implications for the Outsourcing Industry

The coming together of Social, Mobility, Analytics, and Cloud (SMAC) has changed the business process outsourcing (BPO) industry and opened up greater opportunities for development and innovation. Individually, we have seen how these technologies contributed to cost savings and process efficiencies, but combining them presented even more possibilities of improved flexibility and better customer experience. … Read more

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