You Focus On The Workflow. We Do The Rest. YOU Grow.

Almost any task can be outsourced as long as your team as the right expertise, resources, training and support.

If you are new to outsourcing, we suggest that you start by systemising and outsourcing simple yet time consuming tasks. This is a good way for both the onshore and offshore team to build a culture of systemisation, training and communication. From there, the sky’s the limit.

We’ll help you create an appropriate outsourcing strategy to suit your situation. Then we will assist with all facets of recruitment, onboarding, training and retention.

Here are some examples of the types of activities that can be outsourced, broken down by function:

ACCOUNTING:
Bookkeeping, Budgeting, Business Activity Statements (BAS), Cash-flow Forecasts, SMSF Business Advisory, Paraplanning, Payroll, Personal Accounting, Tax Preparation, SMSF Accounting, SMSF Auditing, Finance Brokerage, SMSF Bookkeeping, SMSF Tax Returns, Tax Planning, Estimation Of Assets, Inventory

CUSTOMER SUPPORT:
VOIP and Telephony, Inbound Calls, Help Desks, Software Development, General Admin, Client Support, Virtual Assistant, Appointment Setters.

SUPPORT ROLES:
Admin Support, Executive Assistant, Corporate Secretarial, Client Servicing.

MARKETING SUPPORT:
Digital Marketing, Website Hosting, Branding, Market Research, Website Design and Development, Article Writing, SEO Services, Social Media Management, Video Editing, Graphics Designing

SALES:
Email Campaigns, Direct Marketing Outbound Calls.

OPERATIONS:
Document Conversions, Process Documentation, Data Input, Document Management.

The level of engagement between both your teams will determine success. The best way to ensure your offshore team is productive, is to have a dedicated champion. This is someone who is responsible for overseeing your global accounting team.

Make sure that your champion establishes regular meetings to train and review the global accounting team’s output. Just like any new hire, you’ll initially want to allow more time for questions and supervision and over time less training and supervision will be required.

All high performing teams, onshore and offshore, thrive on a positive culture, feedback, trust and support. The most successful firms that we work with go to lengths to ensure their global staff feel like a valued part of their local team.

If you approach global hires with the same leadership, training and support as you would an in-house hire, you can’t go far wrong.

Firms can run into a number of common sticking points when establishing a global team, including:

• Difficulty finding and retaining the right team members.
• The time and effort spent training new staff.
• Sub-par work output and productivity.
• Communication and cultural challenges.
• Security and privacy concerns.

TOA was built from the ground up to help accounting professionals overcome these challenges and make their outsourcing endeavours a success.

We are the leader in building high performing offshore teams to compliment your local efforts. We help firms become more efficient by providing full-time, dedicated staff, based in and working from our offices in the Philippines as part of your team.

With 1,211+ accountants and support staff helping more than 385 firms, we deliver all the resources to help you grow. From transport, talent acquisition, facilities, IT and security, client support, local account management to education and a peer community for you, we’ve got you covered.

You manage the workflow, we do the rest.

We encourage firm owners to think of outsourcing as a growth strategy and not a cost reduction strategy.

The reality is that many firms who have embraced the Global Outsourcing Trend are hiring more staff onshore, not fewer, because they can now grow.

We believe the firm of the future will have two offices:

• One local office, containing your client facing team and your technical and review team (for your offshore office),
• One offshore office, which handles all the back office workflow.

This structure allows you to meet evolving client needs while also protecting your margins and freeing you up for growth.

If this topic is managed and communicated well, it will actually empower your team and fast track the whole process.

Some firm owners are scared their current staff will leave them as they will be worried about their own job security.

The best way to engage your local team is to get them involved in the process. This can be achieved by following these steps:

1. Empower the team with your firm’s vision
2. Get them to write down tasks that can be outsourced
3. Keep your team informed and give them ownership
4. Reassure them and show them their jobs aren’t at risk

To keep the team engaged, get them involved in the discussions and implementation of your strategy. Keeping them in the dark will only concern them and make them question what is happening.

Remember, your firm needs to embrace the change, as this may be the biggest change your firm has made in some time. However, outsourcing can lead to significant and compelling benefits for your local team, including: greater job satisfaction, more meaningful engagements, greater earning potential and opportunities for growth.

Many accounting partners and principals wonder about how their clients will accept the new outsourced component of your business.

Worldwide, thousands of firms are making the shift to a “two office strategy”, so it’s clear that clients are coming along for the journey – but it’s worth considering the issues involved and how to navigate them successfully.

The real lightbulb moment for clients is when they start experiencing the benefits of your new structure. Here’s an example of how you might communicate this change with clients:

“Like you, we are operating a business and experience the same pressures as many of you. We wish to provide greater value by being more available and proactive with advice and solutions, whilst keeping our costs, and therefore fees, under control. We are now employing a number of strategies which we hope will enable us to do this, and remain competitive with the fees we charge.

One of those strategies is to outsource some process work to assist your advisor. We currently have a relationship with a company which provides qualified accounting professionals 100% dedicated to our firm under our direct control, working from modern offices in the Philippines, trained on our systems. The firm operates to extremely high ethical, privacy and security standards.

These accountants, whilst part of our business, have limited, audited access to our software and client information, that we constantly monitor ensuring no information is ever downloaded offshore. Thereby we are able to cost-effectively undertake accounting functions under our close supervision.”

When you’re reaching out to clients proactively in advance of key deadlines… spending more “face time” with clients… and delving deeper into their businesses with higher-value solutions – clients really understand the value you offer.

Is global offshoring right for you? Maybe, maybe not. To find out more, simply request a 15-minute chat with one of our Global Offshoring Specialists. By the end of your initial phone call, you’ll usually know if this is something you’d like to explore further.

If so, we’ll make a time to do that. If not, all you’ve risked is 15 minutes of your time.

Find out more by reserving a time to chat now.