Integrating new technology is critical in providing excellent service to your clients. To remain competitive, accountants need to be comfortable with and adopt new accounting technology.
Technology, as we’ve seen and heard many times already, has also been a huge enabler of outsourcing. It will continue to play an important role in the accounting profession. Technology will help accountants become more than number-crunchers.
Accounting Technology To Improve Client Experience
This is an updated version of our March 29 webinar.
In our latest webinar, The Outsourced Accountant Chairman, Nick Sinclair, discussed the ways to drive success to your firm by setting up an offshore team. Among the topics covered were:
- Profiles of accounting firms
- Big issues in the industry
- Your support to grow
- Business case and models
To effectively manage an offshore accounting team, you must first need to have a set of metrics to gauge performance. You can’t, after all, manage what you can’t measure.
Tracking key metrics is vital for growth. It is a step forward in achieving your goals.
In this episode, I interviewed Jamie Johns, CEO of Sky Accountants for The Offshore Accountant podcast. Sky Accountants, has won numerous awards:
- Accounting Business of the year from Panalitix in 2017
- One of the top 57 firms worldwide in the book “The World’s Most Inspiring Accountants”
- Firm Of The Year by the Institute of Public Accountants (IPA)
- Most innovative accounting firm from Panalitix
- Jamie Johns also won the IPA National Member of the year in 2017
Jamie shares some of the insights he has implemented so that he can focus on being the CEO and growing the firm.
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- Leveraging technology for communication
- The use of Tiny Pulse: why employee feedback is important
- KPIs for onshore and offshore teams
- The importance of capacity planning
- Personal insights on managing an offshore team
“The fastest way to grow your firm is by effective delegation.”
“If you can’t get the work done in a timely manner, you just can’t grow.”
“Be aware of where the world is headed and test the waters. Embrace the change.”
“It’s just attitude particularly from the leaders. Partners need to have forward thinking to allow staff to try things out. Look at the cost benefit of this approach.”
Advice to younger self: “Get rid of the ego. Read about really successful people. Get a mentor.”
On offshoring: “Don’t think it’s a quick fix.”
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Time is a commodity in accounting. It’s not uncommon to learn of time-strapped accountants who are neck-deep in work and despite spending hours at the office, yet still accomplish nothing significant.
To grow your accounting firm, it’s important to devise strategies that will allow you to get compliance done as quickly as possible so your accountants can focus on more revenue-generating tasks like financial advisory.