Looking for a guide to help you build a global accounting team and fast track growth? We have designed a guide to take you by the hand as you start your journey to offshoring.
Part 1: What is The Outsourced Accountant? Part 2: Search and selection Part 3: Candidate interview Part 4: Communication and business rhythm Part 5: Onboarding
Who is The Outsourced Accountant?The Outsourced Accountant is the leading provider of dedicated outsourcing to accountants. Committed to revolutionising global accounting firms, we have systems and processes that are designed to make your firm more efficient and structured so you can add more value to your clients. What’s in it for you? To become a global workforce and stay competitive amidst the changing landscape, we have resources to increase your capacity and eventually grow your business. Our intimate knowledge of the accounting industry will be significant in improving your processes. Furthermore, our CEO, Nick Sinclair, has 10 years experience as a financial planning operator. We are dedicated to making this partnership work. Are you ready to get started on this journey?
Search and selectionRecruiting in the Philippines Globalisation has paved the way for firms to harness the skills and expertise of professionals from other parts of the world for a fraction of the cost. The Philippines is one of the highly established locations for accounting offshoring. It is an ideal location for building your global accounting firm for the following reasons:
- Filipinos have a very high English proficiency (ranked highest in 2013 Business English Index)
- Strong affinity with the western culture
- Little time zone difference
- Filipinos displaya very strong work ethic
- Annually produces 3,000 Certified Public Accountants (CPAs)
- Move quickly
- Prepare well
- Set aside time
- Keep an open mind
- Set up a proper onboarding process
The interview processThe interview process plays an important role in selecting the right person for the role so take note of the following key steps:
- Review our 3 endorsed candidates
- Request to arrange for interviews
- Go through the process thoroughly
- Map out competencies
- Target your questions on capabilities
- Move through the process in a timely manner
- Prepare well
- Articulate the role very clearly
- Carefully choose key stakeholders
- Respond to the candidate as soon as possible
Communication and business rhythmsManaging your offshore team effectively requires establishing meeting and communication strategies. Our clients that have adapted these rhythms have been experiencing amazing results. It is vital that both your online and offshore teams implement strategies to ensure effective communication across both locations. Success and failure stem from the quality of your communication The ultimate consequence of having poor communication within the team is failure. Clients that don’t talk to their teams often enough or communicate with them in the right way will not get the most out of their global accounting team. Poor communication can result in the following:
- Unmet expectations
- Mixed messages
- Unresponsive staff
- High stress levels
- Structured meetings
- Weekly rhythms
- Daily huddles
- Start the day right
- Get the team going
- Get positive outcomes
- Drive your expectations
- Choose an online platform. Use Skype, GoTo Meeting or Zoom. It’s vital to use an online platform so your team can see you and have an actual conversation.
- Conduct morning huddles. Meeting with your team at the start of the day will help establish the day’s goals, discuss yesterday’s highlights, and identify problem areas (or stucks) that need your attention. Huddles can be extremely helpful in ensuring no tasks are overlooked.
- Do weekly wrap ups to tie up loose ends and ensure that the workflow is on track.
- It’s very important that you plan a visit to the Philippines. Spend time with your offshore team to get to know them. Similarly, have them fly out to your local office to get a feel of your culture. Ingrain them in your culture and make them part of the community.
- An establishing communication rhythm will make you more efficient
- More people can get the right tasks done at the right time when you implement a structured communication flow
- Managing workflows can give you the best productivity
- Conduct daily huddles, weekly, 1-on-1, monthly and quarterly meetings
- Invest in your offshore team through business immersion, travel, and on-going training
OnboardingIntegrating your new team member happens at this stage so you need to get your onboarding process right. Onboarding remotely is no different from onboarding your local team. Invest in your team: Get to know your offshore team. Treat them the same way you would your local team. Filipinos can show high engagement if you take the time to get to know them. Communicate clearly: Be clear and direct when it comes to your expectations. If needed, have them repeat what you’ve just said to verify their comprehension. On-going training: Plot a training schedule. Immerse them in the business by either flying over to the Philippines and sending the team member to your location. Working alongside each other can improve your overall working relationship. We have an entire department dedicated to making sure your onboarding is as seamless as possible. Our Client Experience Team will make sure that:
- You have a great experience
- Expectations are met
- Issues are addressed
- Invest in your team
- Get to know them and forge a relationship
- Create an onboarding and training plan
- Articulate your workflow well
- Don’t forget to have fun
Are you an accountant, bookkeeper or finance firm looking to increase capacity and scale your business? Call our industry experts Cameron, Shane or Cam today at 1300 896 522 or book a 15-30 minute, no-obligation appointment by clicking here.