An ideal scenario for any accounting firm owner or decision-maker is to get jobs flow in and out without encountering any blockage. This can only be possible with the help of the right people: a topnotch team comprised of A players who will ensure that your firm has enough capacity and the proper mindset to turn in high-quality jobs quickly. The lack of capacity can be a huge pain in the neck for businesses. It hinders growth; keeps firms maximizing the potential of its team members. More importantly, it keeps decision-makers from doing the one important thing they need to do: make beneficial decisions for the organization. With the help of TOA Global, Pamela Taylor, director at Armada Accountants and Advisors, was able to generate enough capacity to manage their firm’s 80+ clients so well they were able to smoothly transition to offering higher value consulting work. You, too, can enjoy these same benefits of building a global offshore team:
A much quicker job turnaround
The addition of business management specialists turned things around for Armada. Their team members are so good they were able to contribute to the quick turnaround even while they’re still in training. One critical aspect of offshoring is connecting firms with the most suitable candidates—the very thing Pamela was struggling with. “We were having problems finding team members who were willing to get their hands dirty, do the mundane tasks, grow their skill set, and those who were eager to work their way from the bottom up,” states Pamela. Finding employees who want to grow with the company served as the driving force for Armada’s director and thanks to their decision to offshore, they now have team members they consider superstars.
“By having a team here in the Philippines means the work can flow through me.”Pamela Taylor
The Leadership team can focus on stuff that matters
Any firm that’s struggled with keeping up with work will understand how difficult it is to not be able to focus on tasks that matter. Pamela, along with the leadership team, are now able to focus on higher-level work, like consulting. Now, the firm is able to identify clients’ pain points and find and implement solutions—things they were previously unable to do.
More personal time for decision-makers
Creating capacity will free up time for the leadership team. Now, Pamela says offshoring has given her more time to spend with her family.
Transition to a higher level, value-priced consulting work
Armada was on the lookout for more efficient ways to enhance the service. With the help of a global offshore team, the firm was able to evolve their offerings and go from hourly-based packages to value-based packages.
At the end of the day, only one thing needs to happen: keep clients satisfied. Offshoring helped Pamela’s firm to find the resources to produce output and take on more work from clients, ultimately adding to their bottom line.