Establishing communication rhythms in your organisation is key to ensuring success. Companies that lack communication or have a poor one is bound to fail. On the other hand, organisations that create and maintain effective communication methods will experience increased productivity and improved capacity.
Here are 3 simple ways to achieve effective communication in the workplace.
Conduct daily huddles
A daily huddle is one of the most powerful communication tools an organisation can have. This provides a venue for teams to properly align their day. A huddle offers the chance for co-workers to set expectations and forecast output for the day.
During a huddle, teams are able to share key information to help them accomplish individual tasks. Leaders are able to delegate tasks and monitor the progress of certain projects. Team members can provide updates on their projects and see where everyone else is at.
A daily huddle basically allows you to discuss the following:
- Yesterday’s highlights
- Individual focus for the day: tasks and deliverables
- “Stucks” or areas where members are experiencing problems with
The power of daily huddles is in its personal nature. There’s no email involved. You get to see the people you’re talking to. Eye contact is effective in fostering a level of trust. It reinforces sincerity and a real connection between those involved in the conversation.
Huddles pay off because they allow help the team set goals and achieve them. This communication model also fosters a stronger connection between team members which opens the door for more effective collaboration and teamwork.
Talk to your team regularly
Daily huddles and weekly meetings will not be enough to establish strong communication rhythms for your team. Talk to your team in a more casual, less formal setting. If you’re going to have a better relationship with your offshore team, you need to connect with them on a personal level.
Becoming familiar with their culture will come into play. Expect your Filipino team to be more reserved. They are inherently shy so don’t be surprised if they seem initially unresponsive. It will take a little prodding to get them to feel comfortable and open up. Some of the things you can do include:
- Greeting them when you come in the office
- Asking them about their weekend plans (or what they did during the weekend)
- Occasional treats like free coffee, candy, etc.
- Asking a little bit about their personal lives (general questions about family, etc)
Constant communication is vital for team success. When you’re able to do this, you’ll build relationships, easily share ideas and best practices, and, ultimately, achieve professional development.
In the communication model, feedback is the measurement used to assess the receiver’s comprehension. The presence of feedback indicates the success of the communication cycle.
Feedback holds the same value when it comes to the workplace. Getting feedback can be a powerful tool in advancing one’s career. The problem, however, is many overlook the importance of generating feedback from people within an organisation.
Both positive and negative feedback will have an impact in the manner in which an employee does his or her job. It will:
- Help employees take a better look at their work ethics
- Present them with the opportunity to improve on specific areas
- Encourage them to be more open and honest with co-workers
Feedback is vital in achieving work goals. The type of response a team member receives from a manager will influence his or her performance. A team member will adjust accordingly. A negative feedback will inspire a positive change in work ethic while a positive response will reinforce a strong work attitude and perhaps result into an improved performance.
It doesn’t matter what type of feedback as long as there’s one and one that is delivered across well. According to a study by Gallup, employees that receive predominantly negative feedback from their bosses are more than 20 times likely to be engaged than those who receive little or no feedback.
This highlights the importance of providing feedback. Provide honest, constructive feedback and encourage your team to share theirs. This will give you a fresh perspective on a task; you’ll discover ways to better improve certain processes and identify problem areas that need resolution. In the long-run, encouraging feedback can bring teams closer because it fosters honesty and openness.
Here are some tips when providing feedback:
- Be honest
- Make it timely
- Make it a positive experience for everyone
- Be specific
- Do it regularly
You may struggle in the beginning but given enough time and effort, you can achieve effective communication in the workplace. Once you’re able to do that, you’ll see an improvement in workflow and productivity.
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