Breaking Culture Barriers: 5 Benefits of Getting Involved With Your Global Team

Judith and Les Searle and their team

Stronger, more personal connection that leads to a more engaged staff  It’s not often that a client attends an employee’s wedding so imagine the amount of effort, resources—and love—one must have for his or her staff to fly across thousands of kilometres to share this very special day.  For Careful Book’s Judith and Les Searle, you can … Read more

The Pros and Cons of Outsourcing

the pros and cons of outsourcing

Is outsourcing right for you? It pays to know what you’re signing up for before you get started Before you decide to outsource some of your accounting or bookkeeping functions, it’s worth checking out the benefits–and the drawbacks–to understand whether outsourcing is the right option for your accounting business. Competitive advantages of outsourcing for accountants … Read more

What is Outsourcing for Accountants?

group of accountants in offshoring

With communication world-wide becoming easier–and instant–outsourcing is becoming more common and with good reason. Outsourcing means using a third party operation, outside of your own accounting practice, to perform part or all of your business services. It might be to perform an individual task or project, manage operations, or provide specific accounting services that are … Read more

What is Offshoring?

what is offshoring

Technology has made it easier, much more accessible, to successfully use offshoring as part of your accounting or bookkeeping business model. Offshoring is the practice of redistributing activities to another geographic economy to gain an advantage. Trends such as globalization, cloud computing, technological advancements, increased customer expectations, skills shortages, and the increased costs of local … Read more

Types of Outsourcing for Accountants

team of accountants working together

In a digital, connected world, businesses like accounting and bookkeeping firms are looking to leverage opportunities for outsourcing various business functions. No longer restricted by geographical borders, the desire to cost-save, access specialized accounting skills, increase efficiency, reduce equipment or overhead costs, and gain a competitive advantage are big draw cards for accounting practices who … Read more

5 Reasons Why Armada Accountants Made The Right Choice To Offshore

An ideal scenario for any accounting firm owner or decision-maker is to get jobs flow in and out without encountering any blockage.

This can only be possible with the help of the right people: a topnotch team comprised of A players who will ensure that your firm has enough capacity and the proper mindset to turn in high-quality jobs quickly.

The lack of capacity can be a huge pain in the neck for businesses. It hinders growth; keeps firms maximizing the potential of its team members. More importantly, it keeps decision-makers from doing the one important thing they need to do: make beneficial decisions for the organization.

With the help of TOA Global, Pamela Taylor, director at Armada Accountants and Advisors, was able to generate enough capacity to manage their firm’s 80+ clients so well they were able to smoothly transition to offering higher value consulting work.

You, too, can enjoy these same benefits of building a global offshore team:

A much quicker job turnaround

The addition of business management specialists turned things around for Armada.

Their team members are so good they were able to contribute to the quick turnaround even while they’re still in training.

One critical aspect of offshoring is connecting firms with the most suitable candidates—the very thing Pamela was struggling with.

“We were having problems finding team members who were willing to get their hands dirty, do the mundane tasks, grow their skill set, and those who were eager to work their way from the bottom up,” states Pamela.

Finding employees who want to grow with the company served as the driving force for Armada’s director and thanks to their decision to offshore, they now have team members they consider superstars.

“By having a team here in the Philippines means the work can flow through me.” 

Pamela Taylor

Leadership team can focus on stuff that matters

Any firm that’s struggled with keeping up with work will understand how difficult it is to not be able to focus on tasks that matter.

Pamela, along with the leadership team, are now able to focus on higher level work, like consulting. Now, the firm is able to identify clients’ pain points and find and implement solutions—things they were previously unable to do.

More personal time for decision makers

Creating capacity will free up time for the leadership team. Now, Pamela says offshoring has given her more time to spend with her family.

Transition to higher level, value-priced consulting work

Armada was on the lookout for more efficient ways to enhance the service. With the help of a global offshore team, the firm was able to evolve their offerings and go from hourly-based packages to value-based packages.

Client satisfaction

At the end of the day, only one thing needs to happen: keep clients satisfied. Offshoring helped Pamela’s firm to find the resources to produce output and take on more work from clients, ultimately adding to their bottom line.

If you would like to know how your firm can scale or free up capacity within a short time, you can book a free 1-on-1 consultation with us. Our global team specialists are always ready to discuss solutions and services that can address your business needs.



Does Your Firm Lack Capacity? Here’s What You Should Do

How to grow your capacity webinar

You want to run your business in the same way water flows through a pond. This is just one of the many nuggets of wisdom from our recent webinar’s guest, Ed Chan, Co-Founder & Non-Executive Chairman of Chan & Naylor and Founder of WIZE Mentoring, during the one-hour session with TOA Global Chairman, Nick Sinclair. … Read more

Key Accounting Trends To Embrace This 2019

key accounting trends for 2019
It’s quite impossible to accurately predict what’s going to happen in this fast-paced industry but you can spot patterns in the accounting trends that have surfaced over the past 12 months, which you can use to improve your firm practice this 2019.  Here are some key trends we should watch out for:  Rise of open banking  ... Read more

How To Build Capacity In 2018 With Offshoring

How to Build Capacity With Offshoring Feature


Nick Sinclair, Founder, The Outsourced Accountant

Tyler McBroom, Partner, Measured Results

The webinar covered the following topics:

  • Key challenges that firms experience and how offshoring can address those
  • How leading firms are growing through offshoring
  • Case for setting up an offshore team
  • Proven steps for setting up a global accounting team in the Philippines

Case Study: Tyler McBroom of Measured Results

How to Build Capacity With Offshoring Case Study


A boost in marketing efforts brought in a steady stream of clients for Measured Results. They were then faced with the challenge of finding the right people for the jobs they have available. Their location made it quite difficult to find the accountants they need.

They need to get the work done.

They need to deliver on what they are selling.

Offshoring provided the solution.

By working with The Outsourced Accountant, Measured Results was able to grow from having only four members to 12. They are currently looking to hire up to three more people in the next couple of months.

Highly qualified staff

The firm currently employs three Certified Public Accountants (CPA). Their employees have at least two years of experience and possess a strong work ethic. According to McBroom, they are “all very sharp” and “do very good work.” One of their CPAs was ranked 8th nationally and another has already worked for local branches of Deloitte and Grant Thornton.

Measured Results’ highly qualified staff helps them take care of S Corporation returns, entity returns, monthly bookkeeping and payroll.

Significant savings for the firm

McBroom discussed how they were keen on flying out members to their onshore location so as not to impact their productivity. They discovered that the cost of flying someone in for up to three weeks (around $4,000 to $5,000) is still lower than hiring someone from the United States.

Embracing technology

Measured Results got everything on the cloud when they started offshoring. 80% of their clients are currently using Quickbooks Online and they do not take on new clients that are not willing to go web-based. Switching to the cloud has allowed their team members to focus more on growth-oriented activities.

The firm’s 12-month journey with offshoring yielded the following results:

  • 62% revenue increase
  • 130% pre partner profit increase
  • Bolstered growth for the business
  • More focus in training
  • Goal of hitting $1M growth

Challenges: The Industry


How to Build Capacity With Offshoring Challenges


Setting up a global accounting team through offshoring will help address the challenges faced by the industry, which includes the following:

  • Globalisations / cloud technology
  • Technological advancements
  • Customer expectations
  • Skill shortages
  • Cost of labour

In the current accounting landscape, technology is continuously evolving while client demands are shifting. The advancement in technology has become a huge enabler for offshoring, which altered the way accountants do their jobs. Such changes have made it possible for accounting firms to keep up with the changing customer expectations.

These days, clients are demanding more. They want more things done quicker. More importantly, they want their accountants to do more than compliance work. They want their accountants to take on a more proactive role in helping grow their business.

Many firms do not have the right quantity and quality of staff for specific roles, and offshoring helps solve this problem. While there are enough qualified professionals onshore, not all of them will have the exact skills required in certain jobs. Setting up a global accounting team allows firms to find people equipped with the right skills to perform tasks at a more affordable price.

Challenges: The Firm


How to Build Capacity With Offshoring Challenges for Firms



Accountants are buried in workflow and regulatory challenges. This keeps them from being proactive. They are neck-deep in time-consuming tasks that are keeping them from spending time in front of clients.

Based on the results of the poll we ran during the webinar, more than half (56%) of accountants are buried in emails and calls, 25% spend most of their time in meetings, 50% deal with client issues and 6% waste a significant amount of time in reporting and calendar management.

Non-core administrative tasks like these keep accountants from offering value for clients. These productivity killers consume a lot of time, which decreases productivity. By spending more time in compliance work, accountants are reduced to offering less value for the firm.

Our previous webinar called The War On Productivity further delves into this issue. Learn more about productivity blockers and ways to effectively address them here.

Qualities Of Leading Accounting Teams


How to Build Capacity With Offshoring Leading Accounting Teams


  • CEO and/or leaders do not spend a significant amount of their time using and/or trying to learn the tools of the business. They are focused on making strategic decisions that propel business growth.
  • Hiring executive assistants allows accountants to deal only with emails that really require their attention. EAs will filter the influx of emails each day, freeing up accountants’ time and allowing them to focus on business advisory tasks.
  • With compliance work out of the way, accountants can now spend quality time with clients, allowing them to take on a more proactive role.
  • Effective accounting firms have their technology, process and people sorted out properly which results to an improved workflow and increased productivity.
  • Leading accounting teams have highly engaged staff both onshore and offshore. That’s because they know how to effectively utilise technology and implement processes that don’t waste team members’ time.

Setting Up A Successful Global Accounting Team


How to Build Capacity With Offshoring Setting Up A Global Accounting Team



There is a big gap between leading firms and those that are struggling with capacity issues. Right now, more than 70% of firms are interested in offshoring/outsourcing. However, they are either taking too long to set up or setting up the wrong way.

Download our ebook on how to successfully build and manage a successful global team.

Check out more insightful readings on building capacity for your firm:

Improving Productivity, Increasing Capacity And Staying Relevant Amidst The Changing Landscape

Supercharge Your Firm’s Capacity

Things To Avoid To Better Manage Your Offshore Team

What can you do with improved capacity?

  • Deliver more value for clients
  • Focus on more growth services
  • Improve client retention
  • Increased yield per client
  • Increased referral revenue and profit growth services

Running a 24-hour firm

These days, lots of firms are starting to run 24 hours a day. This is an interesting prospect because operating round-the-clock gives firms a competitive edge. This makes possible a faster work turnaround which clients prefer.

Risk Summary


How to Build Capacity With Offshoring Risk Summary


Setting up an offshore team with a third party provider does pose some risks. Those that have encountered problems in putting up a global accounting team may have either chosen the wrong partner or have not invested the right amount of time.

Identify one provider with the right skills, experience and resources to ensure things are done in just one way, which means more efficiency and value for clients.

Check out our Fast Start Guide in building a global accounting team. This series of videos discusses the steps needed to set up an offshore team as quickly and efficiently as possible.

The Different Types Of Models


How to Build Capacity With Offshoring Different Model Types


Outsourcing and/or offshoring are solutions for firms that are looking for ways to reduce cost and increase efficiency.

Key benefits include:

  • More focused workflow
  • Skill matching
  • Improved employee and client retention
  • Optimal use of cloud technology
  • Improved capacity
  • Better community impact

Simply put, outsourcing entails the transfer of certain tasks/activities to a third party provider. It can be a professional individual or a firm that’s based on a different location. Business

Offshoring, on the other hand, involves moving processes outside a country. This means setting up a remote office in another country, like the Philippines. It’s basically having another branch at a different location.

Dedicated outsourcing is an optimal mix of having an offshore team, offshore support and a dedicated local support.

Firms that have been doing this for the past 3+ years are experiencing remarkable efficiency gains.

Offshoring In The Philippines


How to Build Capacity With Offshoring Why The Philippines


The Philippines is an ideal location for setting up a global accounting team mainly because of the high caliber of talent; it is a hot talent market and firms need to move fast if they are keen on getting quality staff. Other reasons include:

  • Filipinos’ very high English proficiency (ranked highest in the 2013 Business English Index)
  • Filipinos have a strong affinity with the western culture
  • Little time zone difference
  • Filipinos have a very strong work ethic
  • The Philippines produces 3,000 Certified Public Accountants every year

Why should you invest in a global team?

Setting up a global team serves as a worthy investment in people and your clients. The capacity benefits are considerable. It is also cost-efficient because firms can save as much as 89% on the salaries of offshore accountants and bookkeepers.

Mapping Out Your Core Processes


How to Build Capacity With Offshoring Core Processes


Identifying the core processes will provide firms a strong foundation in offshoring. Firms can prioritise and take the appropriate steps.

Some important things to consider:

Learn and work with offshoring experts

Working with an expert allows firms to identify capacity issues and available opportunities for improvement. Working closely with firms that have become experts in offshoring will yield incredibly valuable information.

Identify and remove low value tasks

What are the tasks to be avoided? What are those that accountants would love to do but aren’t? How much time are you spending with clients?

It is important to highlight tasks you don’t want to do and those you need to be doing. Consider the following questions:

  • What are the tasks you do but hate doing?
  • What are the tasks you enjoy doing but don’t have the time to do?
  • What are the tasks you would delegate to an assistant?

Develop a long term strategy

Since offshoring is an investment, it pays to strategise for the long term. This includes having a firm to conduct regular coaching and continuous training to add to an accountant’s skills.

Evaluating Tasks And Roles


How to Build Capacity With Offshoring Roles

Assessing Your Technology Options


How to Build Capacity With Offshoring Technology


A lot of firms are struggling with technology. Many are having a difficult time using apps and automation tools and that often leads to under utlisation, which, in the long run, costs firms money. Many firms are not getting the most of the technology they pay for.

What these firms need to do is identify key processes and utilise the technology they are paying for. There are various accounting technology that are proven to improve efficiency and build capacity.

Technology can:

  • Improve productivity
  • Provides accountants and clients access to real time data
  • Free up time so accountants can focus on client-facing tasks
  • Allow accountants to focus more on business advisory

Learn how to optimise essential cloud technology in this post.

Automate vital accounting tasks like data collection and engagement letters.

Getting Support For Setting Up An Offshore Team


How to Build Capacity With Offshoring Setup Support


The right choice for an offshore provider can mean the difference between success and failure. To ensure a successful venture, make sure to look for a provider that offers all the necessary support like the following:

  • IT & security
  • Dedicated client support
  • Operations & transport
  • Human resources
  • Talent acquisition
  • Training
  • Marketing
  • Culture
  • Education
  • Community

Here are additional tips:


  • Get help from the accounting community and seek out the help of consultants.
  • Document all processes to create instructional guides that can be helpful in the future


  • Start broad and then narrow down the choices
  • Move quickly because it is a hot talent market
  • Find candidates who possess high trainability qualities
  • Ensure that new hires are flown to the onshore office, at least once


  • Identify a senior team member to act as quality control for the rest of the team
  • Assign a champion
  • Some firms start with 2-3 team members and then work on creating a stronger support and training group

If you are an accountant, bookkeeper or finance firm looking for solutions to capacity restraints, call our offshoring specialists at 1300 896 522 or click here to download our blueprint on how to build a global accounting team.

3 Effective Ways to Add More Value For Your Clients

3 Effective Ways to Add More Value For Your Clients
To satisfy regulatory demands, accountants are forced to focus on delivering compliance work, which is, oftentimes, time-consuming. Low value compliance results in increased volumes of unrewarding work that keeps accountants from doing what they should: provide financial advice. In this ever-changing landscape, accountants need to free up resources to add value to clients. They need ... Read more

What’s Next For The Industry? Here Are 7 Accounting Trends For 2018

accounting trends for 2018
The landscape is constantly changing and to remain relevant (and stay in business), accountants need to be two steps ahead. Identifying trends that will shape the industry in 2018 is one step towards ensuring growth and success. Let’s take a look at seven accounting trends for this year. Rise Of The Gig Economy “Gigging” has ... Read more