The Training Department creates and develops courses based on an extensive Training Needs Analysis (TNA) conducted for each employee. The TNA identifies potential knowledge and skills gap and addresses these through various courses readily available to team members.

CPD Video

THE BENEFITS OF TRAINING
AT THE OUTSOURCED ACCOUNTANT

SKILLS DEVELOPMENT
Improve your professional skill sets to gain that opportunity for an upward mobility in your career while adding value to the organisation.
CERTIFICATIONS
Obtain a tangible recognition of your experience essential for your professional endeavour.
FELLOWSHIP
Develop a personal connection with fellow team members through staff interaction.
RENEWED MOTIVATION
Return to your job refreshed, motivated, energised and feeling valued by your organisation.
CAREER GROWTH
Improve your work performance and increase your employability.

Access and book all of team
member and staff training for 2017

Places are filling up fast so do
review and book.

See complete list of
Training Courses here

Plan ahead and block
off your calendar.
See Schedule of Training here

BOOK NOW!


Click to watch the Training Roadshow

COURSES

For Client-based Team Members

We have amazing training programs, basic and advanced — both free and paid.
Team members get to improve not just their skills but also empower them to climb the corporate ladder.

We are now booking up for 2017, so discuss with your team and book in ASAP!

SOFT SKILLS TRAINING
This module will train new hires on the concept of a specified country’s accent, familiarise with its geography & culture, and customer service best practices.
INTRODUCTION TO ACCOUNTING - BOOKKEEPING
This course introduces basic accounting principles for a business. Topics include the accounting cycle with end-of-period statements and general trial balance and adjustments exercises while observing the commonly accepted accounting principles.
CUSTOMER SERVICE REDEFINED
An in-depth understanding on how to get the heart of the matter and achieve customer satisfaction.

How to Book

For Clients:

  1. Check the list of courses available for the Team Members.
  2. Alternatively, discuss with your team members and have them sign up on the focus training course for the month.
  3. Send request/approval to CEM or Head of Training.

For Team Members:

  1. Check the list of courses available for your specific group.
  2. Fill out the Training Request Form.
  3. Seek permission from your client or manager.
  4. Send the soft copy of the Training Request Form together with the approval of your client or manager.

For TOA Support Staff

WHO MOVED MY CHEESE?
This module condensed from the book 'Who moved my Cheese' deals on how to cope up with change with personal and work-related changes.
CONFLICT MANAGEMENT
Conflict Management deals with on different stages of conflict; how to manage and tips on how to resolve conflict.
PROVIDING EFFECTIVE COACHING
Effective Coaching is based from the 7 Habits of Highly Effective People by Steven Covey that deals on how to effectively provide coaching using the DRGRAC approach as contrary to the sandwich approach of coaching, with related activities and exercises.

If you are member of the TOA Support Staff, avail these courses offered at no cost all. Learn how to be more effective
in your field of expertise by enrolling in out free training on basic and advanced management courses.

How to Book

For Support Staff:

  1. Check the list of courses available for your specific group.
  2. Fill out the Training Request Form.
  3. Seek permission from your manager.
  4. Send the soft copy of the Training Request Form together with the approval of your manager.

For TOA Leadership Members

SCALING UP
These are townhall trainings addressing to improve the quality of work, productivity, and adaptability. To be facilitated by a member of TOA Leadership Team or by a guest speaker.
PREDICTABLE REVENUE
An addition to the roster of townhall sessions, this course tackles dependability, judgement, and accountability in the workplace with a focus on the projecting business profits.

RECENTLY-CONDUCTED TRAINING COURSES

Recently held training courses for TOA team members are below. Certificates of completion were given by
the Head of Training Niño Velasco together with Country Manager Alex Macario.

 

TRAIN THE TRAINERS FOR INDUCTION:
PRESENTATION AND FACILITATION SKILLS TRAINING

To upgrade the facilitation skills of our TOA presenters for Induction, seven of our support employees went through the Train the Trainers for Presentation and Facilitation Skills Training for Induction. Another session will be rolled out this month for the other department speakers.

BASIC COMMUNICATION TRAINING

The course discusses on the components of accent i.e., intonation, liaison, and pronunciation which includes discussion and activities.

CLIENT SERVICE REDEFINED

An in-depth understanding on how to get to the heart of the customer’s concern and deliver customer satisfaction.

TIME AND TASK MANAGEMENT

This workshop-based training covers prioritisation of tasks based on importance and value and the four quadrants of time management.

FACILITATION SKILLS TRAINING

Facilitation skills training discusses the Bloom’s taxonomy of objectives, the gap approach, the difference between pedagogy and andragogy and facilitation tips on how to effectively manage a learning session.

BASIC ACCOUNTING FOR NON ACCOUNTANTS

An Accounting 101 seminar to equip you with the right knowledge and skill sets for the ins and outs of the financial and management sides of the business. After this training, expect to understand Accounting as a tool that you can use in actual situations of your chosen field.

TRELLO TRAINING

An overview on how to use the application from creating boards and making schedules to sharing and sending reports to other stakeholders.

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