In this edition of our Client Spotlight, Director Robert Koch of RWK Accountancy discusses the struggles they initially faced and how offshoring eventually helped them steer their firm in the right direction.
Small businesses face several challenges that can hinder success. Unless business owners find a more efficient way to deal with day-to-day operations, it might take a lot of time before they experience growth.
A survey conducted by the Chamber of Commerce and Industry Queensland discovered the many challenges small businesses face. These include productivity and processes. Small businesses need to get the most out of every minute and every resource spent. They need to be productive to ensure profitability. Another essential issue business owners need to address is streamlining processes to ensure they are spending the right amount of time and energy on things that will actually contribute to their growth.
One simple way to address this is outsourcing.
That’s exactly what RWK Accountancy did to help their small business clients achieve the growth they need. Based in Western Australia, RWK Accountancy mostly deals with small businesses. The company doesn’t have a niche client and is focused on helping clients grow and improve their business.
What is RWK Accountancy?
RWK Accountancy has two offices in Western Australia. Most of what they do is book keeping. Robert believes that everything stems from efficient bookkeeping. If done properly, everything that follows will become simple.
They recognise the need to scale up this part of the business but they were unable to find the suitable people to fill in this gap in Australia. The Outsourced Accountant was able to connect them with the perfect people and it has been a great experience for the company so far.
Integral part of the company
It’s crucial in any organisation to have a highly engaged team because that is synonymous to a highly productive team. RWK Accountancy has only been with TOA for less than a year but the staff they have now already plays an integral role in the firm.
“We started probably about 15 months ago and actually stopped at one point because we didn’t have robust enough processes. We started back again about six months ago and put on two people over in the Philippines and they seem to be working really well for us.”
While there wasn’t much doubts with outsourcing, the company initially encountered missteps because they didn’t have enough robust processes to train their staff and get them to accomplish the required tasks, so they had to stop. Eventually, they decided to give it another try and hired two people from the Philippines.
Even though they’ve only been with TOA for less than a year, the company is delighted with the performance of the team. According to Robert, they are very engaged. And while they haven’t been used to their full potential just yet, the firm is confident that the team can and will perform extremely well.
Ready and hopeful for improvement
Communication is an integral factor in establishing a good working relationship in any organisation, which is why the company makes sure to conduct Skype meetings to touch base or greet someone a happy birthday. According to Robert, this is something they will continue working on to ensure every team member has a clear understanding of their expectations in terms of the roles they play.
While it’s a little bit difficult, he believes it’s all good, especially since they’re still in the early stages. And as the company continues to grow over the last 18 months, the outsourcing team, which takes care of the most important element: bookkeeping, continuously does a tremendous job in providing consistent results that will benefit the company in the future.
“As we bring on more and more clients we’ll put more and more people on. These girls will be able to train them up the way that we want the staff to be working in the future.”
If you have capacity restraints, are looking to scale your firm, or just want to know what is possible with outsourcing, contact our local industry experts specialists for a consultation today at 1300 896 522.