Client Satisfaction: The Art Of Keeping Customers Happy

Client experience - keeping customers happy
5-minute read   Progressive accounting firms are those that have mastered the art of keeping clients happy. Client satisfaction is a vital ingredient for success. That’s because satisfied clients are happy clients. And happy clients are less likely to leave. Furthermore, they are more likely to avail of added services or provide referrals. Keeping Clients ... Read more

How To Differentiate Your Accounting Firm: Are You Adding Value To Your Clients?

how to differentiate accounting firm
4-minute read   In an accounting industry amidst rapid disruptive change, how can you differentiate your accounting firm from the competition? This is how. Ask yourself. Are you adding value to your clients? If you do not know the answer to this question, here’s how you can determine it according to Rob Nixon, accounting industry ... Read more

Bringing Out The Best In Client Relationships

Improving client relationship
Clients are the lifeline of all businesses. That is why developing a healthy relationship with them is extremely important. The success of your firm will depend on the quality of relationship you forge with your clients. But it may not be a walk in the park. There will be times when you’d have to deal ... Read more

Four Ways To Deliver Quality Client Service

Quality client service
4-minute read   Providing quality client service is essential in driving an accounting firm to success. Ensuring a positive client experience must be a top priority for accounting firms. Working on achieving excellent client experience will definitely contribute to the long-term success of your firm. The benefits you’ll enjoy include: Improved client retention More client ... Read more

Grow Your Accounting Firm: Do You Have The Right Clients?

grow your accounting firm - client acquisition
Growing your accounting firm becomes relatively easy once you’ve built the right foundation. It starts with getting the right clients. Identified as one of the challenges in growing accounting firms, client acquisition is more than finding clients; it’s also about ensuring their satisfaction. It’s essential to get as many clients as possible, but it’s more ... Read more

The Rise Of Millennial Clients And Its Impact On The Accounting Industry

The increasing number of millennial clients is considered one of the main drivers of the accounting industry in 2018. Accountants need to pay more attention because as more and more millennials are entering the workforce, opportunities to create more business open up. This generation is continuously adapting to the changes in the accounting landscape. The ... Read more