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Effective Communication At Work: A Fast Start Guide

A Fast Start Guide Series 4 of 5

 

Establishing meeting and communication strategies is vital in successfully managing offshore teams. These strategies will ensure smooth communication between team members from different locations.

Meeting rhythms are essential and will help you get the most of your offshore team.

Some of our best clients that have been using the strategies you are about to learn have been experiencing amazing results.

 

 

Important: these communication rhythms are not just applicable to your offshore team. It is equally important to make sure your onshore team implement these strategies to ensure effective communication across the board.

Poor Communication

One of the biggest reasons for failures for businesses is not talking to their offshore team members often or in the right way. We’ve found that the ones that do have a great experience and they are able to grow their teams.

 

Communication and Meeting Rhythms poor communication

 

When you don’t make it a point to talk to your team members, you risk the following:

  • Not meet expectations
  • Get mixed messages across team members
  • Have an unresponsive staff
  • Experience high levels of stress
  • Create confusion

 

Communication and Meeting Rhythms quote

 

To get it right, follow these recommendations:

  • Check in with team members first thing in the morning
  • Do a daily huddle to drive expectations and set positive outcomes
  • Ask team members to reiterate any question
  • Confirm their comprehension by asking them to verbalise what they’ve learned

 

What is the best approach to good internal communication?

The right approach is two-fold: setting up specific meeting rhythms and engaging the offshore team.

Setting specific meeting rhythms

This is a vital step because it allows businesses to set clear outcomes from the start and ensure that all team members clearly understand instructions.

  • Meetings need to be via online platforms like Skype, GoToMeeting or Zoom so you can have a direct conversation with the team
  • Do morning and weekly huddles to get everybody on the same page
  • Conduct a weekly wrap-up to tie up loose ends or things you may have missed during the morning huddles

 

Engaging your offshore team

It is vital to humanise the process by engaging team members. Once you’re able to do this, you will see amazing results.

  • Visiting your offshore team in the Philippines will greatly help in engaging them
  • Alternatively, you can send out your point of contact to visit the onshore office

 

Positive Communication

Focusing on communication will pave the way for growth.

Businesses will be able to set clear expectations when it comes to tasks and avoid misinterpreting signals that ultimately leads to confusion. Effective communication is also an enabler for a highly motivated and engaged staff.

 

Communication and Meeting Rhythms good communication

 

Some tips on communicating with your team:

  • Establish structured meetings
  • Create weekly rhythms
  • Integrate daily huddles to your schedule
  • Find ways to start the day right
  • Motivate the team
  • Get positive outcomes
  • Drive expectations

 

Additional tips on communicating with your team:

Talk to them. Initiate conversations with team members. Daily huddles and weekly meetings are effective in encouraging open communication across all teams.

Make sure to clarify all questions. Filipinos have a tendency to be shy when it comes to asking questions, so instead of speaking up and asking for confirmation, they’ll acquiesce. Nick noted this in one of his webinars and advised business owners to encourage them to speak up and make sure that all instructions are properly explained.

Similarly, clients need to verbalise their team’s understanding. This makes sure that all instructions are clear. This way, it’s easy to identify team members who need further explanation.

Watch Nick Sinclair talk about bridging the cultural divide when building a successful global team here.

What is the best way to communicate with the team?

  • Set specific meeting rhythms
  • Set outcomes of the day
  • Implement daily morning huddles
  • Choose a suitable web conferencing tool
  • Conduct weekly wrap-up sessions
  • Visit the offshore location and spend time with your offshore team

 

The Outsourced Accountant Relationship Manager Cameron Wright shared expert tips on building a lasting relationship with offshore teams by strengthening communication in a previous Facebook Live Q&A session.

Learn more about it here.

Top tip for communication

Invest in your offshore team. Find ways to motivate your global accounting team to communicate openly. At the same time, make sure that they get proper training and that they feel part of the community. Teach and immerse them in your culture and so should you and that includes coming to the team’s place of business.

Conclusion

To establish effective communication rhythms:

  • Communicate often and openly
  • Set clear expectations when it comes to tasks
  • Establish structured meetings
  • Create weekly rhythms
  • Conduct daily huddles
  • Start the day right
  • Motivate the team
  • Get positive outcomes
  • Drive expectations
  • Clarify all questions

 

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Looking to scale your business by getting the right people to do specific roles? Call our global team specialists at 1300 896 522 or click here to download our blueprint on how to build a global accounting team.


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