Client Spotlight Series: Success Stories To Inspire You This 2018

Client Spotlight Series: Success Stories To Inspire You This 2018

The Outsourced Accountant is committed to excellence when it comes to providing services to clients and nothing’s more fulfilling than seeing our effort translate to improvements to our partners’ growth.

We’ve compiled highlights from our Client Spotlight series to share the incredible success stories of our valued clients.

Jamie Johns of Sky Accountants

How Offshoring Pushes Sky Accountants To Rapid Growth


Sky Accountants was one of the first firms to give outsourcing a try. Pleased with the result, the firm fully embraced outsourcing and was soon able to build a business that can run on its own.

Business Goal

Sky Accountants want to help business owners build a business that can run without them. Through the most efficient processes and proactive business partnerships, Sky Accountants was able to deliver on this promise.

Offshoring In The Philippines

Jamie’s main reason to outsource was to be scalable and get leverage. Working with The Outsourced Accountant allowed him to utilise the right technology to improve the firm’s process. He started out with five full-time dedicated outsourcing staff in Clark and is now looking to add more team members.

Initial Doubts And Challenges

  • Communication
  • Quality of work
  • Speed
  • Turnaround time
  • Other fears common in running a business

Benefits Of Offshoring

  • Sky Accountants have a dynamic offshore team that’s enthusiastic, great to deal with and very positive
  • Equally skilled and efficient team
  • Higher level of support in Australia and the Philippines
  • Approachable and timely responses
  • Open to feedback and improvements
  • Structured processes and a more systematized business
  • Increased productivity

“Any successful business owner has to realise that the world is smaller and borders don’t necessarily matter anymore. It’s important to embrace the opportunities that you’ve got with other countries and come together and do your best.”

Jamie Johns

Peter Caddy of Symes Accountants

How Symes Accountants Achieved Efficiency, Productivity & Growth

Symes Accountants was able to go from theory to practice by bringing offshoring to the business. Having streamlined their systems and processes, the firm was able to experience dramatic improvements in efficiency.

Business Goal

The firm wants to help businesses and families plan for their future through tax compliance and financial services. The firm is also committed to forging relationships with clients so they can have a better understanding of their financial situation as well as the assistance they can get.

Initial Offshoring In The Philippines

Symes currently has eleven dedicated offshore staff in Clark. The firm has been with The Outsourced Accountant for two years now. They have five accountants, five bookkeepers and one administrative officer.

Benefits Of Offshoring

  • Humanised processes
  • Highly engaged and skilled team
  • Long-term strategy that has long-term benefits
  • More scalable business

“We have a really good team of people. They work very hard for us. They are willing to learn which is always a key part for us. They are part of our business and no different to anyone else in our team. We give them all the same information about where our business is going, what we’ve done in the past, how they’re involved in it and how it’s working for us. Our business is still growing and we see offshoring as a great strategy.”

Peter Caddy

Richard Vaughn of Ashford Accountants

How Outsourcing Enables Ashfords To Grow Consistently With High-Performance


Ashfords Accountants started outsourcing because they wanted to find people with various skill sets and provide additional services to their clients. They found the Philippines as an ideal solution.

Business Goal

Richard initially tried outsourcing to the Philippines in hopes of hiring people with a varied skill set and discovering new ways to offer additional services to clients.

Offshoring In The Philippines

Ashfords currently has 13 offshore staff in Clark who they treat as part of the business and not just “another staff member.”

They previously tried offshoring in India but after experiencing some issues around culture, time zones and the quality of work, they decided to pull the plug and looked for a better option for their problem. They discovered that the Philippines is a better fit for their business.

Benefits Of Offshoring

  • Additional services to offer clients
  • Diligent team members who deliver high quality work and produce the best results
  • Solutions to capacity issues

“Our Philippine team is outstanding. Their language skills are a lot better. The time zone is a lot more friendly to work with within our business and their quality of work has been exceptional. They’re very well qualified and they love what they do.”

Richard Vaughn

Mark Said of MKS Group

Offshoring Will Help You Find The Right People For The Job


MKS Group wanted to find the right people to provide excellent services to their clients. By offshoring, through The Outsourced Accountant, the firm was able to scale the business, find the right talent and eliminate challenges.

Business Goals

Find talents that suit the tasks they need.

Offshoring In The Philippines

Having an offshore team for three years now, MKS Group currently has a highly engaged team who are extremely motivated to provide excellent services. They have 13 onshore and 11 offshore team members.

Initial Doubts And Challenges

  • Quality of work
  • Pace of the team
  • Level of commitment to the job

Benefits Of Offshoring

  • High quality of work from a highly engaged team
  • Improved communication rhythms
  • Right talents most suitable for the roles they need
  • Streamlined processes
  • Effective training for team members

“The quality of their work was just fantastic and you get out of them what you put into them. If you offer training to the team and you help develop their skills, they’ll use those skills to help improve your business.”

Mark Said

To quote Mark Said, “there is a very thin line between success and failure. If you want to be successful, you must walk that very thin line.”

This speak volumes about the payoff of offshoring.

You’ve got a big decision to make if you want to scale your firm. The good news is offshoring is a proven strategy to grow your business.

Download our ebook here to learn the secrets to building a successful global accounting team.

The Outsourced Accountant is the leader in global careers for accountants and professional support staff from the Philippines. We aim to revolutionise global accounting teams to help firms increase capacity and scale their business.

Contact our industry expert specialists today at 1300 896 522 or book a 15-30 minute no-obligation appointment with us. Just click here.

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